Shipping Refund Policies
DeaLux offers FREE shipping on ALL orders globally, no minimum purchase.
Many of our items are sourced in bulk from global suppliers, so our products usually take between 10-30 days to arrive, though in extremely rare circumstances can take longer. Delivery on all items is included in the price. Don't be alarmed if you don't receive all items in a large order at once, we don't like to keep our dear customers waiting so we send each item as and when it arrives.
Shipping is via local postal services once dispatched from the origin, and hence shipping times can vary seasonally.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. Please provide the order number as well as the reason for your return. Our customer service team will review the return request and we will send you further instructions if the return request is approved.
Kindly note that in these cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund. DeaLux reserves the right to deny any return.
* South Africa and Mexico deliveries taking little longer than usual because of the distances.