COMMITMENT # 1: QUALITY PRODUCTS AT AFFORDABLE PRICES
At DeaLux, we only offer high quality products, tested and approved by our expert team. Our primary motivation is to introduce you to the most innovative products or gadgets at affordable prices. Most of our products are not yet available in traditional shops.
COMMITMENT # 2: FAST ORDER PROCESSING
At DeaLux, we know how much we like to receive quickly the products we buy on the internet. This is why the whole team strives to process orders as quickly as possible and to entrust them to the most reliable carriers in terms of delivery. We also allow you to track your parcels in real time and to contact us at any time if you have any questions.
COMMITMENT # 3: CLEAR AND TRANSPARENT INFORMATION
DeaLux has no secrets from customers. We transparently publish all the operating information of our products and conditions of our offers.
COMMITMENT # 4: RETURN POLICY
DeaLux gives you a 14 day withdrawal period to notify us of your intention to return an item. Our customer service team will review the return request, and if the request is approved, you get an additional 14 days to return the product, in original condition. In its original packaging. Upon receipt of the product in our warehouses, DeaLux will reimburse you for the amount of the returned product within 14 days.
Please provide the order number as well as the reason for your return. Our customer service team will review the return request and we will send you further instructions if the return request is approved.
COMMITMENT # 5: A PERMANENT CONTACT
We are committed to answering all your requests for information and to handle any possible complaints as soon as possible. For us, it is important to interact with you transparently.
COMMITMENT # 6: SECURE AND EASY PAYMENT
Your payments on DeaLux are 100% secure because we use encrypted payment technologies.
We ensure the same level of security and protection of your bank details, if you decide for example to memorize your details to facilitate your purchases on our site.
COMMITMENT # 7: ABSOLUTE CONFIDENTIALITY OF YOUR DATA
We respect the confidentiality of your personal data and treat them in full compliance with the Data Protection Act of 6 January 1978.
Thus, your information is used exclusively by our internal services and will in no case be transferred or sold to third parties without prior consent from you.